SkyMesh NBN plans review

Unlike a lot of NBN providers, SkyMesh isn’t particularly interested in attracting new sign-ups via time-limited promotional pricing periods. SkyMesh does, however, offer a choice of the most NBN plans

SkyMesh offers very competitive ongoing pricing when comparing across providers, only beaten by Tangerine.

For comparison, here’s a look at popular NBN 25 plan picks from our comparison engine.

Again, SkyMesh offers competitive ongoing pricing for the most popular speed tier in Australia, NBN 50. If you want cheaper typical pricing with slightly faster download speeds, you’ll find that from Spintel, Tangerine and Kogan Internet.

For comparison, here’s a look at popular NBN 50 plans from our database.

Finally, SkyMesh also offers the fastest NBN speed tier—NBN 100—to eligible homes in metropolitan areas. Note that unlike select NBN providers, SkyMesh offers the more common version with up to 20Mbps upload speeds (rather than 40Mbps).

Typical prices for the SkyMesh NBN 100 plan are around the middle of the pack, beaten by Tangerine, Dodo, Southern Phone, Exetel, Spintel, Superloop, Kogan Internet, TPG, Belong and Mate. Note that SkyMesh offers slightly faster typical evening download speeds than most of those cheaper competitors. For comparison, here’s a daily updating snapshot of the most popular NBN 100 plans from our comparison engine.

SkyMesh self-reports competitive typical evening download speeds and on-par upload speeds for its three main NBN plans.

Are you currently a SkyMesh NBN customer? Use the speed test tool below and compare your download/upload speeds to the ones listed above. Note that your speeds may vary for several reasons, including homes that are connected to the NBN via Fixed Wireless NBN or Sky Muster satellite technologies. If you have any speed-related questions, contact SkyMesh for support.

While none of the NBN providers we track in our comparison engine are particularly perk-packed, look at plans from Telstra, iiNet, Optus, Southern Phone and Superloop if you want more than just basic features. For SkyMesh, NBN plans follow the trend of having no contracts and $0 setup fees.

You can pay extra if you’d like a pay-as-you-go (PAYG) home phone bundle, which isn’t as great as included calls (Telstra) or providers who offer more straightforward call packs, like TPG, Optus, Exetel and Aussie Broadband. The other main feature worth flagging for SkyMesh customers is the option to pay an outright fee for an NBN-compatible modem:

• NetComm NF20Mesh modem-router
• NetComm CloudMesh Satellite NS-02 (mesh expansion)
• Tendra V12 modem-router (not VoIP compatible)

SkyMesh customers can also optionally purchase a Grandstream HT801 Port FXS analogue telephone adaptor, which converts a basic WiFi router into a VoIP-capable device for home phone usage.

SkyMesh is a rare NBN provider that can feasibly offer services to almost any home in Australia. Customers in metropolitan areas can buy the NBN fixed-line plans listed above. Those in rural and regional parts of Australia can sign up for NBN Fixed Wireless plans. And those living in remote or offshore parts of Australia can use a Sky Muster satellite NBN plan.

Despite the technology differences, NBN Fixed Wireless and Sky Muster satellite NBN homes should still be able to use an existing bring-your-own (BYO) NBN-compatible router or modem-router. Alternatively, the SkyMesh devices above are compatible with all NBN technologies. Here’s a look at the most popular SkyMesh NBN Fixed Wireless and Sky Muster satellite NBN plans.

Nobody wants to need internet support, but when the need arises, we prefer NBN providers that have the main bases covered. SkyMesh is one of those providers. While not comprehensive in its support pathways, SkyMesh customers can find help via a customer forum, Facebook page or online FAQs. Alternatively, contact SkyMesh for phone support by dialling 1300 759 637 between 8:00am to 8:00pm (AEST) Monday to Friday or between 9:00am and 5:00pm on weekends and public holidays. There’s also a My SkyMesh web portal where customers can change plans or check usage.

In terms of reported customer satisfaction, it depends where you look. SkyMesh reviews on Trustpilot aren’t particularly high, but nor are there too many of them. Jump over to the SkyMesh user scores on Product Review and it’s a high-scoring affair from 1,400+ customers with a 3.4 out of 5 score.