Kogan Internet NBN review

Kogan has become something of a household name in Australia - first for its discounted, grey-import electronics, but also for its great value mobile and NBN plans. In addition to all the usual tiers (NBN 25, 50 and 100), Kogan was one of the first providers to offer Superfast NBN 250 and Ultrafast NBN 1000 plans, undercutting the prices of most of its competitors in the process. But there’s more to a good internet plan than just price. How does Kogan Internet stack up in terms of features, speeds and customer support? Read on to find out.

See how Kogan stacks up in our ranking of the best NBN providers in Australia. 

Value for money is Kogan Internet’s strongest suit, particularly with its Premium speed Gold Unlimited Plan.

Kogan Internet’s NBN plans are consistently duking it out with Tangerine Telecom for the top spot in our monthly round-ups of the best NBN plans for speed, and the best NBN plans overall.

It scored 4.5 out of 5 for value in our analysis, just behind the top spot (currently held by Mate, MyRepublic, Southern Phone, Spintel and Tangerine). This is thanks, mostly, to Kogan’s regular promotional deals on all of its plans, including the top-tier Platinum NBN 250 and Diamond NBN 1000 plans (only available to selected FTTP and HFC connections).

Here’s a closer look at their most popular plan, the Silver Unlimited NBN 50.

To see how this compares with other providers’ NBN50 plans, check out the current cheap plans below.

For Kogan Internet’s simplicity and value for money, you sacrifice the usual perks, bonuses and features you would normally get through a more established provider, such as Telstra or Optus.

That’s fine if you’re willing to part ways with things like cheap movie tickets, but there are some basic customer experience features missing from Kogan Internet’s toolset. Things like online account management, and discounts for bundled home and mobile services.

If you’re one of the few Australians who still rely on a landline phone connection, Kogan Internet won’t be able to service your needs. Kogan does offer prepaid mobile plans (with some great long-expiry deals) but there isn’t a simple one-bill-fits-all solution.

Here’s a glance at Kogan’s mobile offering.

Support options are Kogan’s other undoing. Kogan Internet scored the lowest out of every provider in our analysis for customer support avenues. We score providers based on the number of options they provide for getting in touch, active social media accounts, live chat, self-serve options etc. However, out of the 10 customer support options we count, Kogan Internet only had 2: phone support and self-serve.

Despite that, customer satisfaction is generally favourable for Kogan Internet with a 2.9 out of 5 average on Product Review (based on 434 reviews). That might not seem all that great but it’s still better than Optus Broadband (1.6) and Telstra Broadband (1.7).

But if you’re looking for top-tier customer satisfaction, you can’t go past user favourite Aussie Broadband (4.6). Here's a snapshot of its NBN plans.

One thing worth mentioning that isn’t factored into our scoring is the simplicity of Kogan’s home Internet plans. You’ve got five unlimited no-contract NBN options: Bronze (NBN 25), Silver (NBN 50), and Gold (NBN 100), Platinum (NBN 250) and Diamond (NBN 1000). That’s it. No malarkey around 12 or 24-month contracts, no hidden fees, and no data limits.

Here are Kogan’s most up-to-date plans.

Yes. Kogan Internet does offer a branded NBN modem. It’s a standard Dual-Band VDSL modem with WiFi 5 technology and it costs $70 outright through Kogan. It should be capable enough to get most users connected but even Kogan suggests saving yourself some money and bringing your own modem.

If you already have a reliable NBN modem, you can use that, or if you’re looking for a recommendation, we’ve rounded up the very best NBN modems available in Australia.