Superloop internet: Plans and prices

Superloop offers fixed-line NBN and private fibre internet plans that should be available to most homes in Australia, especially people in metropolitan areas.

If you live in a home connected to the NBN via Fibre-to-the-Premises (FTTP), Hybrid Fibre Coaxial (HFC), Fibre-to-the-Curb (FTTC), Fibre-to-the-Building (FTTB) or Fibre-to-the-Node (FTTN), you should be able to sign up for a Superloop NBN fixed-line plan. Most of these homes will have access to Superloop’s NBN 25/10, NBN 50/20, NBN 100/20 and NBN 100/40 plans. Additionally, those living in FTTP and HFC homes can also sign up for NBN 250/25 and NBN 1000/50 plans with Superloop.

Superloop also sells private fibre (non-NBN) internet plans to eligible homes, aka those serviced by Opticomm. These broadband plans are almost identical to what Superloop offers with NBN: namely, 25/5, 50/20, 100/20, 100/40, 250/25 and 1000/50.

Business owners may also want to consider Superloop’s range of business plans, which include some familiar and faster speed tiers, with a mix of Telstra Wholesale and NBN Business Ethernet plans: NBN 50/20, NBN 100/40, NBN 250/25, NBN 1000/50, NBN 100/100, 200/200, NBN 250/250, NBN 400/400, NBN 500/500 and NBN 1000/1000.

All Superloop internet plans come with unlimited data and tend to offer six months of cheaper promotional pricing. The self-reported typical download and upload speeds across most Superloop NBN and private fibre consumer plans are identical, except where noted below:

• Opticomm 25/5: 22Mbps download, 4Mbps upload
• NBN 25/10: 22Mbps download, 8.5Mbps upload
• NBN and Opticomm 50/20: 48Mbps download, 17Mbps upload
• NBN and Opticomm 100/20: 95Mbps download, 17Mbps upload
• NBN and Opticomm 100/40: 95Mbps download, 34Mbps upload
• NBN 250/25: 230Mbps download, 21Mbps upload
• Opticomm 250/25: 240Mbps download, 21Mbps upload
• Opticomm 1000/50: 600Mbps download, 42Mbps upload
• NBN 1000/50: 700Mbps download, 42Mbps upload

Superloop typically offers six months of promotional pricing for most of its internet plans. If there’s a Superloop internet deal going today, you’ll see it below.

As is the norm with modern internet plans, Superloop NBN and private fibre plans don’t have any lock-in contracts or sign-up fees. One of the bigger Superloop perks is the option for customers to switch to a faster NBN plan for 24 hours up to five times a month (NBN 25/10 plan excluded). Any unused days can be banked up to 30; alternatively, pay $2 a day to purchase extra speed upgrade days.

Outside of the option to pay extra for a static IP address, there aren’t too many noteworthy features. Superloop customers can add a home phone service or bundle with a Superloop prepaid plan, both of which help save money on the monthly internet bill. There’s also a referral scheme to score credit for successfully referring new Superloop customers.

Superloop lets new customers opt to bring their own NBN-compatible modem. Alternatively, add an Amazon Eero 6+ router, which is free of charge if you stay connected for 18 months. You can also pay a flat fee to purchase the Eero 6+ or a ZTE H1600 modem-router. The ZTE is recommended for FTTB and FTTN homes as they need a modem-router to get online (alternatively, a separate modem and a router). The H1600 is a dual-band WiFi 6 modem-router with up to 1,800Mbps of WiFi speed, which also includes four gigabit Ethernet ports and a USB 2.0 port.

The Eero 6+ is a router that’s built for mesh WiFi expansion in larger homes or abodes prone to WiFi blackspots. A single Eero device has dual-band WiFi 6 with wireless speeds up to 3,000Mbps. Each Eero 6+ router also has two gigabit Ethernet ports, but most homes will need at least one of those ports to connect to their NBN modem.

Switching from another NBN provider to Superloop is a straightforward process. Just follow these steps to shift to Superloop:

1. Click the ‘Go to Site’ button next to the Superloop plan you like best (or go to the Superloop website if that button is unavailable).
2. On the Superloop website, enter your home address then click the ‘Select plan’ button to confirm selection.
3. Optionally, add a mobile or home phone add-on and/or a router or modem-router.
4. Click the ‘Checkout’ button at the bottom of the page, enter your details and payment details, then follow the prompts to complete sign-up.