TPG business NBN plans review

A handful of contracted or no-contract options on a few speed tiers, albeit without the best pricing.

It wasn’t so long ago that TPG was offering a truly bare-bolts NBN 12 plan with 100GB of data but that’s been replaced with an unlimited-data variant. Still, we wouldn’t recommend that for any business unless they have the most basic of internet needs.

If that is your business, though, the true bare-bolts plan is the TPG NBN 12 Unlimited Plan, which has 12Mbps self-reported typical and comes with unlimited data. (Note that speeds for all TPG business NBN plans are confirmed post-activation for FTTB, FTTN and FTTC businesses).

In terms of the business NBN plans in our comparison engine, TPG is peerless with no competition for this speed tier.

From here, TPG strangely skips the NBN 25 speed tier and opts, instead, to offer plans in the most popular NBN 50 field. The NBN 50 XL Business Bundle comes with 50Mbps self-reported typical business hours download speeds.

In our comparison engine, there are cheaper alternatives from More Telecom, Aussie Broadband, Optus, iiNet, Vodafone and Exetel, granted not all of these providers offer an NBN modem and PAYG phone service. For comparison, check out the daily updating list of popular business NBN 50 plans below.

Finally, TPG’s NBN 100 XL Business Bundle has four variants, all of which have respectable 90Mbps business-hours download speeds and are inclusive of a landline phone service as well as an NBN modem.

Optus, Vodafone, More Telecom, Aussie Broadband and Exetel offer more competitive pricing and faster download speeds (except for Vodafone, which offers the same 90Mbps) as far as our the business plans in our comparison engine go. You should expect to see some or all of these alternatives in the daily updating list of popular business NBN 100 plans below.

TPG has other business internet plans, including NBN Enterprise Ethernet for large business and government organisations. Outside of NBN services, TPG also offers business customers fibre internet plans built on 250Mbps, 400Mbps and 1000Mbps packages. For businesses that want to go all out, TPG Dark Fibre can reach speeds of up to 10Gbps.

For other business-focused data services, TPG also offers e-Line, e-LAN, IP VPN and Wavelength. There are also SIP Voice, Inbound Voice, ISDN PRI and BRI as well as BizPhone products for businesses seeking bolstered landline phone support. TPG also offers several cloud services.

Whichever version of a TPG business NBN plan you buy per speed tier, you’ll get a few key inclusions. For starters, there’s a preconfigured NBN modem—either the TP-Link Archer VR1600v modem-router, Huawei HG658 modem-router or Huawei HG659 modem-router—which stops you from having to source your own and streamlines tech support if things go wrong. TPG business NBN plans also come with a static IP address, which is a great included extra for businesses that want to take advantage of virtual private network (VPN) connections, remote access configurations, server hosting and, compared to typical dynamic IP addresses, more reliable communication.

For the cheaper plan options per speed tier, you’ll also get a PAYG landline phone service, which can be upgraded to include unlimited calls to local and standard calls to national numbers. You can also pay extra to have this phone service include unlimited calls to Australian mobile numbers.

If you follow the information in the critical information summary, you may be led down the garden path for attempting to contact TPG support via non-business ways. This means you’re competing with residential users seeking support via shared contact touchstones. You can reach TPG business support via phone by dialling 13 42 02 and following the prompts, which is available Monday to Friday, 9:00am to 6:00pm based on Sydney local times.

Alternatively, you can email customer service at customer_service@tpg.com.au for basic enquiries or via the helpdesk@tpg.com.au email address for tech support, but these are not business-specific email addresses. TPG can also be reached via social media on Twitter or Facebook, plus there’s also a forum for self-paced troubleshooting.

Click the ‘Go’ button next to the TPG business NBN plan you like the look of from the list below. You should now be on the business portion of the TPG website. Enter your address at the top of the page to confirm TPG services your area, then select your address from the dropdown menu. Confirm the correct selections for plan type, contract length and the specific plan, then follow the prompts after hitting the ‘Buy now’ button at the bottom of the page.

Below is a list of all of TPG’s business NBN plans.