Aussie Broadband mobile plans review

We compare telco plans across 10GB, 20GB and 30GB offerings for a decent spread of options for everyday users. At the time of writing, Aussie Broadband’s best SIM Only mobile plans started at 3GB before jumping to 10GB, 30GB, 40GB and 100GB for 4G options.

Aussie Broadband’s 10GB plan is among the most expensive in our database, beaten by Moose Mobile, Spintel, Kogan Mobile, Southern Phone, Tangerine Telecom and Dodo Mobile plans. It’s a similar story for the 30GB plan comparison: iiNet, Internode, Circles.Life, Kogan, Moose, Tangerine, Numobile, Dodo and Mate offer dollar-to-data value.

Aussie Broadband fares better in its 5G plan comparisons. The telco’s 80GB 5G plan has Belong, Spintel, Vodafone and Optus ahead with better value, but only Optus beats out Aussie Broadband for its 200GB 5G plan.

Aussie Broadband is an Optus network MVNO, which offers plans on the Optus 4G (3G and 4G connectivity) and Optus 5G mobile networks. As an Optus MVNO, Aussie Broadband is one of a dozen-plus telcos that operate on the Optus network.

The Optus 4G network reaches 98.5% of the Australian population, while its 5G network covers 1.2 million Australian households. That’s behind the Telstra 4G network (99.5% of the Australian population) and the Telstra 5G network (80% of the Australian population).

For a long time, 5G plans were only available to customers of the network holders: namely, Telstra, Optus and Vodafone. Nowadays, Optus has opened the speedy doors to 5G for its MVNOs, including Aussie Broadband.

For those after other perks, though, you really want to check out other telcos. There are only a couple of other features of note for Aussie Broadband plans. First, data sharing, but even that’s limited to Aussie Broadband mobile users under the same account. The other is the $50 to $500 of international direct dial (IDD) call credits that come with Aussie Broadband’s more expensive plans. Still, other telcos offer unlimited international calls with their SIM Only plans.

One of the areas that Aussie Broadband excels most at is customer service. Whether you’re looking at Aussie Broadband review scores across Facebook, Product Review or Trustpilot, most people seem to love their service with Aussie. But that’s for NBN, mind you.

In the mobile space, Aussie Broadband is a comparatively fresher face. Still, Aussie had a 4.3 out of 5 rating on Product Review with close to 200 reviews at the time of review.

If you’re a customer in need of support, Aussie Broadband ticks most of the right boxes. Get support from Twitter, online chat, self-paced support on the Aussie website or call them on 1300 880 905.

All of the 25+ telcos we track in our comparison engine are appraised using the same schema, where each is awarded between 0.25 stars and up to 5 stars overall. This five-star system is also used for meaningful categories, which starts with all-important dollar-to-data value on a selection of plan options (where available).

The next step is to weigh up perks and extras, which starts with factors like network coverage and 5G availability, but also includes other meaningful inclusions, like endless data, unlimited international calls, and data rollover (among other perks). For support, we check for a range of available pathways, from forums and social media through to phone support and online chat.

Finally, we check a handful of user-review websites to see how customers rate their respective telcos, averaging out the scores when more than one option is available. All of this combines to paint a picture of telcos that may rank highly in one, some or all areas.

Read more about how we rate mobile providers.