Catch Connect mobile plans review

Catch Connect offers one of the cheapest plans in our comparison engine for those after a Prepaid plan with 4GB of data. Competitors like TPG offer more data but have typical pricing that’s double the price of Catch Connect’s cheapest plan. It’s the same story for Catch Connect’s other 30-day Prepaid plan, whose competitive pricing is only beaten temporarily by TPG’s initial promotional pricing for new signups.

For those who don’t use as much data, Catch Connect also offers a 90-day Prepaid plan with 20GB of data. After this, all of Catch Connect’s offerings are 365-day long-expiry Prepaid plans. These are, again, targeted at Prepaid users with lower data needs, and Catch Connect offers some of the cheapest long-expiry pricing of the telcos we track in our comparison engine.

Catch Connect operates on the Optus 4G network, which means customers can tap into the 3G and 4G portions of the Optus network. At the time of writing, Catch Connect didn’t have access to the Optus 5G network.

Like other telcos, Catch Connect is an Optus MVNO. Most telcos in Australia are MVNOs outside of the three network holders: Telstra, Optus and Vodafone. As an Optus MVNO, Catch Connect is one of more than a dozen telcos that use the network, and one of a handful that offer Prepaid services on the Optus network.

Catch Connect really doesn’t have a lot going on in the way of perks. The closest thing is the option to add 100 international minutes to 32 selected dialling destinations, but that costs $5 extra a month.

Don’t look to Catch Connect if you’re interested in international roaming, plans with handsets or opportunities to save money by bundling.

If you’re a Catch Connect customer, your options are limited when it comes to support pathways. Catch Connect doesn’t have a customer forum, stores, and nor should you look to social media for help. The telco does, however, offer a usage-monitoring app, self-serve online assistance and a chat service. You can also call Catch Connect on 1300 222 825 weeks days from 9:00am to 8:00pm or weekends and public holidays from 10:00am to 5:00pm (all times are AEST).

In terms of reported customer satisfaction, we were only able to find a Product Review listing for Catch Connect. With just under 200 ratings, Catch Connect has a 2.2 out of 5 rating with 2.5 for value, 2.1 for customer service, 2.7 for local reception and 2.1 for transparency.

All of the 25+ telcos we track in our comparison engine are appraised using the same schema, where each is awarded between 0.25 stars and up to 5 stars overall. This five-star system is also used for meaningful categories, which starts with all-important dollar-to-data value on a selection of plan options (where available).

The next step is to weigh up perks and extras, which starts with factors like network coverage and 5G availability, but also includes other meaningful inclusions, like endless data, unlimited international calls, and data rollover (among other perks). For support, we check for a range of available pathways, from forums and social media through to phone support and online chat.

Finally, we check a handful of user-review websites to see how customers rate their respective telcos, averaging out the scores when more than one option is available. All of this combines to paint a picture of telcos that may rank highly in one, some or all areas.

Read more about how we rate mobile providers.