Moose Mobile review

There’s no denying the bang-for-buck that comes with Moose Mobile’s low-cost, big-data SIM-only plans, which earned them a 5 out of 5 for value in our comparison of Australian telcos - and that’s not even taking into account their regular sales and promos.

Interestingly, Moose Mobile is one of a few telcos that still offers 12-month contract plans. That said, you’ll only save a bit of pocket change (80 cents to $2.80) per month by signing up for the long haul, so we’d recommend sticking to the no-contract plans.

Moose Mobile’s most popular no-contract plan also happens to be its cheapest, serving up 6GB of data for just $9.80 per month. That price increases to $15.80 per month after the first 12 months, but even then it’s still a great deal.

To prove just how good a deal that is, take a look at the most popular plans under $10 per month in Australia. You’ll notice most only offer a gig or two of data.

Moose Mobile runs on the full Optus 4G network. While it used to offer plans that were limited to the 3G network, Moose has since kicked those options to the kerb in favour of a simplified 4G offering.

Unlike Telstra, Optus treats all of its Mobile Virtual Network Operator (MVNO) children equally, by giving them free rein of its 4G network. So here’s what you can expect in terms of Moose Mobile coverage.

See below Moose Mobile plans:

One of the (few) downsides to signing up with an MVNO is that, unfortunately, you rarely get the included perks and benefits that come with one of the big dogs like Telstra or Optus.

That means no endless data, no 5G access, no data sharing, no unmetered streaming, and no international call inclusions or even roaming packs. Only one Moose Mobile plan (the most expensive one) offers some international calls, and even then, it’s only in the form of credit as opposed to unlimited calls to select countries. For those hoping to take their SIM overseas with them, it’s going to cost you $200 just to activate roaming.

If no international calls is a dealbreaker for you, there are other providers that offer a limited number of minutes or even unlimited calls and texts to your global family and friends. Here are the most popular plans that include some international calls.

Mobile plan providers aren’t typically known for their customer service repertoire. In fact, most mobile and broadband providers have made it so hard to weave your way through labyrinths of customer service portals and laborious wait times that completely giving up is common practice. That’s why you see so many telcos with low customer satisfaction on sites like ProductReview and TrustPilot. Optus Mobile, for example, has a rating of 1.4 stars. However, MVNOs seem to get a better wrap in general. Moose Mobile is currently sitting pretty at 4.7 stars (out of 5) which is outstanding. Moose Mobile takes pride in its customer satisfaction metrics so you can expect to get that kind of gold-tier service if you’re thinking of signing up.

If you do need their help, you can contact Moose via phone on 1300 566 673, submit a support ticket online, read FAQs or send a message via their website. They've also got an iOS and Android app to help you manage your account straight from your phone.

If none of Moose Mobile’s offerings is appealing to you, check out the top 10 mobile plans right now in Australia.