Cox Internet vs. Google Fiber

While internet providers don’t typically receive universal acclaim, Google Fiber customers share mostly positive feedback about their experiences. Chance Carter, a Google Fiber customer in Provo, Utah, tells Reviews.org that it’s been the most reliable provider he’s used.

“I’ve never had a problem with it. In fact, it’s the first internet provider I haven’t had an issue with,” Carter says. “Google Fiber was basically the same price as Xfinity. But I was getting faster speeds across the board with Google.”

R.J. Bass, an IT specialist in Kansas City, said that Google Fiber has been a “requirement” for him every time he’s moved to a new city. “This year marks the tenth year I have been a Google Fiber customer—across four different homes, in three distinct areas of Kansas City,” he says.

Bass adds that Google Fiber has been indispensable for streaming and gaming, because of its ability to handle activities that require a higher bandwidth.

“I used to be a semi-popular Twitch streamer, and the upload speeds I got from Time Warner were not good enough for me to stream to Twitch while my sons were hosting game servers,” he adds. “With Google, we got more than enough bandwidth to do anything we needed online.”

Customers who signed up for Cox Internet report somewhat more mixed reviews about their experiences, though they’re generally positive. Isaac Chandler, an esports lounge manager who lives in Tulsa, Oklahoma, said that he thinks the price of Cox Internet is a bit inflated for what he gets, which sometimes includes outages and slower speeds. But for the most part, he’s satisfied with the service.

"It's pretty easy to set up and doesn’t require any weird cabling,” Chandler says. He adds that Cox’s customer service reps have also been pretty helpful: “They solve my problems pretty quickly.”

Other customers are more critical of the service, like customer Paul, a systems administrator in Tulsa, who reports that his network went down as a result of a haboob, an extreme dust storm that can sweep through Oklahoma in the summer months. He said that when technicians repaired the infrastructure, they left cabling behind and did a messy job.

"We still have obvious Cox lines down in our neighborhood,” says Paul. “They didn't actually replace the cable so much as [string] new cable, and they left the old cable lines just dangling off poles onto the ground where they dropped."