Starlink’s speeds and prices are meh—but the service works well for rural customers.
An Honest Starlink Internet Review, According to Customers
Arguably the best-known satellite internet provider, SpaceX’s Starlink has a largely positive reputation. And surprisingly, it almost deserves the hype.
Starlink isn’t something you should get if you can sign up for a faster broadband connection in your area (like fiber or cable internet), but it offers sufficient speed and reliability for folks in rural and remote parts of the country. It’s also great if you yearn for the digital nomad life, since you can easily take versions of the service on the road—Starlink offers plans for RVs and boats.
“I am a very satisfied Starlink customer,” says Kelsey Proctor of Locust Grove, Virginia. “We love the speed of Starlink … We also love that if we wanted to take it with us, we could pay just a tad more for that.”
Starlink is slower than non-satellite options (as is the case with all satellite internet providers), and like most Elon Musk products, it costs a pretty penny. Potential customers should think twice (or thrice) before signing up—but they should most certainly opt for Starlink over Hughesnet or Viasat.
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Get to know Starlink: Plans and prices
Starlink is a satellite internet provider that operates a constellation of satellites hovering in low-Earth orbit (at an altitude of approximately 342 miles). The service offers standard and priority plans for regular home living, boats, and RVs and other #vanlife modes of transportation. (There's even a service for hikers and other out-of-the-way travelers: Starlink Mini.)
As is the case with all satellite internet services, Starlink’s prices skew much higher than what you’d pay for a standard residential broadband internet plan. But satellite internet is a worthy pick if you can’t get internet any other way.
Starlink’s residential service has no data cap, monthly overage fees, installation fees, cancellation fees, or contracts. There are also no monthly equipment rental fees—but you do pay for all your hardware in a kingly lump sum, with prices for antenna-and-router kits starting at $349 (you pay an extra $100 in "high-capacity" areas). And you pay $120 monthly for the not-so-fast speed of 100Mbps, which is a high price even for satellite internet. So even with the freebies, it’s pricey.
Meanwhile, Starlink’s mobile services cost even more but are slower. You can buy priority data to speed things up—but that’s extra. (Data is fifty cents per GB for Standard and $2 per GB for Mobile.)
Starlink isn’t a great deal compared to non-satellite internet options—though compared to other satellite options, it leads the pack. In any case, Starlink’s flexibility (you can take it on the road!) is appealing, especially for travel influencers, digital nomads, and anyone else who’s unsure if the brick-and-mortar life is for them.
Starlink equipment fees
Standard equipment
$349.00–$449.00
Mobile equipment
$599.00
Flat high performance equipment
$2,500.00
Data as of 05/02/2024.
What makes this review legit?
Our fact-based research process centers on interviews with internet customers across the country, helping us understand how internet services hold up against diverse needs and challenges.
To put together this review, we interviewed six Starlink customers across the world, combed through the Reddit Starlink community reading customer opinions, looked at plans and terms of service on the Starlink website, researched the mechanics of satellite internet, tried to find a non-existent Starlink spokesperson, and reviewed obscure Elon Musk lore.
Our breakdown of Starlink Internet features
For all our internet reviews, we give a rating based on three main criteria: Speed and reliability, dollar value, and customer experience—which we then average to make an overall score.
Want to know how Starlink stacks up? See our full take below.
Speed and reliability
How fast is Starlink? And how reliable? Most satellite internet isn’t very fast, and Starlink is no exception. The Reviews.org 2023 speed test results show an average Starlink download speed of 39.24Mbps. That’s not great—okay, it’s kind of terrible. You can’t do a lot with 39Mbps. You’d probably have to shut off every connected device but the TV to stream a 4K movie.
But to be fair, that’s not unique to Starlink. Slow speeds are par for the course when your internet connection is beamed down from outer space rather than piped via a physical line. And actually, on our speed test results, Starlink was about twice as fast as its competitors Viasat and Hughesnet—which makes sense, considering that Starlink operates significantly more satellites than either of the other two.
Starlink also runs the satellites at a lower orbit, reducing the amount of time it takes for data to travel.
Starlink customers who spoke to Reviews.org appreciate how fast Starlink is for a rural connection. Isaac Bullen of Auckland, New Zealand, says he feels it’s even quicker than broadband internet, while Jonas Zook, Jr. believes Starlink and broadband are neck and neck.
Zook operates an Airbnb in Potter County, Pennsylvania, near Cherry Springs State Park. He relies on Starlink to keep his guests connected and happy. “One of the things I appreciate most about Starlink is the broadband-like speeds it offers, which is a game changer for both managing our online business needs and enhancing our guest's experiences,” he says.
Starlink is also reliable enough for a satellite provider, although it needs a clear line of sight to work well. “The service greatly degrades if there are any obstacles in the satellite's view. Even the very tip of a tree in its view dome will cause periodic drops,” laments Lauren Morley, an off-and-on customer in Brimfield, Massachusetts.
Dollar value
Starlink costs an arm, a leg, and a firstborn child compared to fiber, cable, and other common internet types. Even when weighed against other satellite internet providers, it’s still expensive: About $30–$60 more per month for 100Mbps, which in some cases is a nearly 100% increase.
Of course, as we mentioned before, Starlink speed is twice as fast as Viasat or Hughesnet. It also doesn’t have a data cap—a first for a satellite internet provider. With that in mind, the higher cost doesn’t look so bad.
Overall, whether the cost is worth it depends on your other internet options.
Says Kelsey Proctor, “It's not the best deal in the world, but for us, it's worth the price.” Proctor and her family live on old farmland in Locust Grove, Virginia, where she and her husband work at home. Proctor works for Spinnr, a video friendship app, and needs steady download and upload speeds for video creation.
Proctor’s family shares a private lane with another residence. “They have declined any sort of internet line (like FiberLync) to be run down the lane, so we had no other choice but to get Starlink if we wanted even half-decent internet.”
While Starlink is a godsend for Proctor's family, customers with options tend to be choosier.
“The benefits do not really outweigh the costs for me,” says Adam Wright, founder and CEO of Human Tonik in Myanmar. Wright tried Starlink’s 30-day trial (more on that soon). While he liked the service and the “fast and reliable connectivity,” he felt he could get a better deal from a different provider.
In short, Starlink’s value is relative to users’ circumstances.
Customer experience
Most customers have a positive experience with Starlink.
Four of the six Starlink customers Reviews.org interviewed said they never need to interact with customer service. Adam Wright said his experience was “mostly positive.”
This jives with research statistics. For instance, in 2023, Ookla, a website that studies and diagnoses network performance issues, found, “Starlink users love their provider.” CableTV determined in 2024 that 87% of customers “said Starlink was extremely or very effective at meeting their internet needs.”
And while you have to install your own equipment, it’s easy to use. RV traveler Lauren Morley experienced no hassle, even when repeatedly taking down and setting up the equipment.
How long it took to get a real human on the phone: Annoyingly, Starlink doesn’t provide a public phone number. Users must request customer service support through the Starlink app.
How the chat service is: Starlink has no chat service, at least not one that’s findable on the website. Once again, the best way to get help is through the app.
Starlink has a 30-day trial. You pay just $1 to try out the equipment (instead of the total price of $499). Unfortunately, the trial is only for the hardware—you still have to pay the full monthly subscription service fee.
Overall quality
If you have fiber, cable, or 5G internet options, don’t go with pricey and superslow Starlink. But Starlink is worth getting if satellite internet is your only choice, since it performs well and is flexible and easy to use.
Elon Musk loves a good pop culture reference, and “Starlink” references The Fault In Our Stars. Maybe Musk cried while reading it like Scott Lang did in Ant-Man and the Wasp (and, honestly, everyone).
What do customers think of Starlink?
Starlink’s customers are enthusiastic about the service, especially when they compare it to other rural internet options.
“There aren't that many options for remote locations, and what is there is low speed and expensive,” says Lauren Morley, who has used a Starlink Mobile plan to live a nomadic lifestyle in an RV with her husband. “It was very cool when we were traveling to set up the Starlink in the middle of a secluded forest and be connected!”
“We had started out with Viasat—but it was awful. With their plan, you had so much data that was fast speed, but once you reach that point it throttles down and you can’t even watch a Netflix movie,” says Debra Blumenthal, who lives with her husband, LJ, on a friend’s farm in rural Montesano, Washington. “With Starlink, it is the same data straight across the board. No throttling down.”
However, even otherwise happy customers don’t care for the price or the periodic gaps in service.
Jonas Zook Jr. of Pennsylvania says he doesn’t love “the initial setup cost and the occasional service interruptions during severe weather. These interruptions, although infrequent, can be a drawback in the hospitality sector, where continuous internet access is often a given expectation.”
Morley also mentions service interruptions. “Not a huge deal in most cases, but when you're in a video meeting or playing an online game, that is incredibly frustrating. It also takes a while to set up in a new spot, so if you move it, it will sometimes take up to a day to stabilize.”
“And, of course, I could do without its association with Elon Musk!” she adds semi-jokingly.
Need to contact Starlink customer service or tech support?
You can reach Starlink customer service through the Starlink app.
Why is Starlink so expensive?
So why does Starlink cost so much, especially compared to other satellite providers?
Part of the cost is infrastructure—launching satellites into orbit isn’t cheap. While Starlink has previously reported operating at a loss, Elon boasted that the company reached a break-even point in late 2023, even with high costs and a growing customer base.
Andrea Lamari, managing partner at Cuatro Capital and a transitioning general partner at Manhattan Venture Partners (a venture firm that has invested in SpaceX) provided further comments on Starlink’s dubious profitability. “That profitability margin can increase, but the money that they spend on manufacturing the satellites and spending money on ground terminals has to continue decreasing,” says Andrea in an interview with Bloomberg Technology.
Starlink has a lot of satellites as part of its goal to offer service across the globe. It has 1,585 times more satellites than Viasat and 2,116 times more than Hughesnet. Just like shooting stars, those satellites drop and fall out of the sky and need to be replaced. In fact, about 1,000 Starlink satellites fall every year. With that in mind, it’s kind of miraculous that Starlink service is only about twice as expensive as the competitors. While that explains the cost of the service itself, it doesn’t fully justify why the user’s equipment costs $600—a mind-boggling price that no other internet provider comes close to charging.
Here’s one idea, though: There’s a theory on Reddit that the service and equipment are more expensive in first-world countries so SpaceX can charge less in developing nations. We wanted to run this by a Starlink spokesperson, but there is no Starlink spokesperson, at least not at this time.
If you’re of the thriftier sort, you do have the option to purchase Starlink’s refurbished hardware kit for $399 plus taxes and shipping, which, over the course of the first year of service, would cost only $101 more than Viasat Unleashed ($252 more every year after that). This is in the scenario where you include the costs of purchasing Viasat’s hardware upfront, professional installation, and monthly service.
We’re eager to hear from internet customers about their experiences with their home Wi-Fi. Contact us at info@reviews.org to share your thoughts, recommendations, and hot tips.
Where is Starlink available?
This Starlink map shows availability throughout the United States except in small portions of New Mexico and West Virginia.
If you sign up for Starlink and decide to go abroad, you may be able to transfer your service to the ever-expanding list of countries within SpaceX satellites’ reach.
Also, Mars. There’s a clause in the terms of agreement dictating how Starlink service will be handled on Mars.
Starlink vs. the competition
Starlink doesn’t look great next to our top internet providers. It’s more expensive, slower, and less reliable than fiber, cable, and 5G internet options (like T-Mobile). Google Fiber, for instance, starts out ten times faster than Starlink at about 60% of the cost.
Even when Starlink is available in cities, Reviews.org doesn’t recommend it over faster and cheaper competitors. It provides the most value in rural areas.
But in instances when it’s up against Viasat and Hughesnet, Starlink really shines. It costs significantly more but is also significantly faster, and it doesn’t have any data caps, so users shouldn’t see major throttling.
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FAQs
While Starlink offers double the speed of satellite internet competitors, the downsides of Starlink Internet include high upfront costs for equipment and monthly fees, which can be more expensive than other options.
Starlink Internet can work for streaming, especially in rural areas where traditional options are limited. It offers speeds up to 250 Mbps, which is generally sufficient for HD content. However, actual speeds may average around 39 Mbps, which might struggle with 4K streaming. While it has lower latency than other satellite providers, performance can be affected by weather and obstructions.
Starlink usually isn’t faster than 5G. It can hit speeds up to 250 Mbps, but in reality, it averages much lower. So, while Starlink is great for folks in areas without good internet options, 5G tends to provide a faster and more reliable experience.