T-Mobile 5G Home Internet vs. AT&T Fiber

T-Mobile 5G Home Internet offers good value and generally speaking, it’s cheaper than AT&T Fiber if you’re already a T-Mobile customer. With rates from $50 to $70, there are no additional fees for installation or equipment. T-Mobile customers can get discounts of $10 a month with AutoPay or up to $20 a month with flagship unlimited plans. There are also a large variety of perks with bundled streaming services, freebies, and a Price Lock guarantee.

AT&T Fiber is generally more expensive, and it runs costly relative to other fiber services too. That said, it may be worthwhile for power users who need large amounts of reliable, high-speed data. Prices range from $55 for 300Mbps on AT&T Fiber or AT&T Air to $245 for 5,000Mbps. There are no overage fees, cancellation fees, or automatic price hikes, but there are monthly rental fees for equipment and fees for activation and installation.

AT&T customers may be able to take advantage of $20 off AT&T Fiber or AT&T Air for existing and new customers, depending on zip code. Perks aren’t much to write home about, with add-ons that have additional monthly charges on your bill.

T-Mobile 5G Home Internet customers are generally quite positive of the service, though it’s edged out by AT&T. T-Mobile’s customer accounts are strong, with the provider ranking at the top of a 2023 customer satisfaction survey. In fact, it has the highest customer experience rating among non-fiber providers. Users say they’ve never had problems getting in touch with customer service for support and wait times in getting connected were short when Reviews.org called in for support. The chat function is also useful.

AT&T stands apart for having significantly better customer service than its competitors, for both fiber and non-fiber providers. The American Consumer Satisfaction Survey rated it as the top fiber provider and second place as a non-fiber provider and HighSpeedInternet.com rated it as the second-best customer service. Customer testimonials are also positive, with service described as “fantastic!”

That said, some customers say that they had to spend a long time to get a human on the phone and it took Reviews.org nine minutes to connect with a representative. AT&T has also experienced multiple data breaches over the past few years and hasn’t always been forthcoming about them.

AT&T Fiber is the service you want if it’s available in your area. There’s no real competition in terms of speed and reliability between a fiber provider and a 5G provider. Plans can get costly, but power users will enjoy the connectivity. The story is slightly different with AT&T Air, which is similar to T-Mobile Home Internet in terms of reliability, but has slower top speeds. The choice in that case will come down to which is the better provider in your area and if you can take advantage of discounts. 

T-Mobile Home Internet isn’t without its selling points though. The plans are simple and straightforward, but as with all 5G services, reliability can be a mixed bag and it doesn’t necessarily excel in large households or rural areas. T-Mobile 5G Home Internet will make the most sense for existing T-Mobile customers or people who can’t take advantage of AT&T Fiber.