Verizon Fios provides superior reliability and speed. However, if Verizon offers only its 5G Home Internet plan, you might want to consider other options.
Verizon Fios vs. Verizon 5G Home Internet: Which One Is Worth Your Money?
Speed and reliability
4.75 / 5
Dollar value
3.75 / 5
Customer experience
3.75 / 5
Speed and reliability
4.0 / 5
Dollar value
4.5 / 5
Customer experience
4.3 / 5
9 min readVerizon Fios is, hands down, the better choice over Verizon 5G Home Internet. It’s also one of the best internet plans you can get, ranking as one of Reviews.org’s top fiber internet plans.
Verizon customers I interviewed raved about the provider’s Fios service—it’s reliable, speedy, and outages are uncommon. However, less than 9% of U.S. households can get Fios since it’s available in only Northeastern states. Verizon 5G Home Internet, on the other hand, has more than double the coverage and is available coast to coast across the United States.
If you can get only Verizon’s 5G Home Internet, make sure to look at all your other options available in your area before opting for this fixed wireless plan. 5G Home Internet is still solid for lots of people—and quite affordable too—but it can’t beat fiber or cable internet.
Keep reading to learn everything you need to know about the two Verizon internet plans.
“Haven’t had to interact with customer service—everything has been smooth since we started with Fios a bit over a year ago.” –Darren Hansen, a Verizon Fios customer in Brooklyn, New York
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Verizon Fios vs. Verizon 5G Home Internet: Plans, pricing, and speed
| Provider |  | |
|---|---|---|
| Service | Verizon Fios | Verizon 5G Home Internet |
| Price per month | $49.99-$109.99* | $35-$70† |
| Download speeds | 300-2300 Mbps | 300-1000 Mbps |
| Upload speeds | 10-2300 Mbps | 10-50 Mbps |
| Details |
Offers and availability vary by location and are subject to change. Data verified as of the article's publication date.
*
Price per month with Auto Pay & without select 5G mobile plans. Fios plan prices include taxes & fees
†
w/ Auto Pay. Available in select areas.
Verizon Fios offers fast, symmetrical speeds on its fiber internet plans from 300Mbps up to 2Gbps for $49.99 to $109.00 per month. All Fios plans include a router and price guarantee for two to four years, so your monthly plan price remains the same until the guarantee ends. There aren’t lots of extra fees every month, but to kick things off, you need to pay for a $99 professional installation (waived for gigabit plans). There is also a credit check, which determines whether you need to pay a security deposit, up to $250, or not.
Verizon 5G Home Internet doesn’t get symmetrical speeds but has more availability. The Verizon 5G Home Internet plan costs $50 per month for up to 100Mbps or 300Mbps download speed and comes with a two-year price guarantee. For $20 more, you can get on the 5G Home Plus plan, which gets up to 300Mbps or 1,000Mbps download speed and a two to three-year price guarantee. The higher speeds are only available in select areas. Both the 5G Home and 5G Home Plus plan include a router in the price and can be self-installed for free. Like Fios, the 5G Home plans require a credit check, which may put you on the hook for a security deposit up to $400.
“I’ve never had an outage. Not once.” –Thomas H., a Verizon Fios customer in New York City
Verizon Fios vs. Verizon 5G Home Internet: Fees for modem and installation
What makes this guide legit?
Our fact-based research process centers on interviews with internet customers across the country, helping us understand how internet services hold up against diverse needs and challenges.
To put together this review, we looked at results from our speed test, pulled data from customer satisfaction surveys, and pored over the fine print to compare prices and speeds between the two providers. To flesh out our analysis, we also interviewed Verizon Fios and Verizon 5G Home Internet customers to get their firsthand insights. We let their experiences guide our research and shape our conclusions. We also speak with ISP spokespeople and industry experts to get insights into connection types, speed capabilities, and other technical issues related to internet service.
The matchup: How we rate Verizon Fios vs. Verizon 5G Home Internet
For all our internet reviews, we give a rating based on three main criteria—speed and reliability, dollar value, and customer experience—which we then average to make an overall score.
Here, we compare those ratings face to face. We then offer some analysis and context for important factors to keep in mind.
Want to know more? Read our full-length Verizon Fios review and Verizon 5G Home Internet review.
Speed and reliability
Verizon Fios: 4.75/5.0 | Verizon 5G Home Internet: 4.0/5.0
Verizon Fios uses a fiber-to-the-home network, which is the most reliable type of network. With fiber, you don’t have to worry about frequent outages or slowdowns in speed. You get fast download and upload speeds for seamless and responsive gaming, streaming, social media post uploads, or FaceTime calls. Even though gigabit speeds are offered, keep in mind that there aren’t a ton of benefits to hopping on a plan higher than 1Gbps—unless you want the bragging rights. Many home devices and game servers don’t support it, and regular internet activities like surfing, video calls, and even streaming 4K movies use less bandwidth than you think.
Verizon 5G Home Internet isn’t the speediest plan on the block and can only get up to 100Mbps or 300Mbps download speeds, although this can go up to 300Mbps or 1,000Mbps in some areas. This means that devices connected over Wi-Fi may be even slower. Since it’s a fixed wireless internet service, you may also experience deprioritization behind other 5G users on Verizon’s cell towers, especially when there’s a high demand for the service. Severe winds or trees growing in the way can also interfere with the service quality.
Verizon Fios is the clear winner in terms of speed and reliability. Fiber internet provides a fast, seamless experience, and it doesn’t need to share a network with thousands of other users at the same time. If you can get it, you should.
Dollar value
Verizon Fios: 3.75/5.0 | Verizon 5G Home Internet: 4.5/5.0
Great service doesn’t come cheap, and Verizon Fios is no exception. Thankfully, the plan includes unlimited data and router rental, so you don’t have to worry about extra fees stacked on top of your bill. The great thing about Fios is that it has a price guarantee for two to three years—something of a rarity these days in the internet service world. Apart from the potential security deposit, Verizon Fios gets you good value for your dollar.
Verizon 5G Home Internet isn’t cheap either, and you get less speed and a more variable service. While it’s great that you get a price guarantee for a few years and you don’t have to pay for a tech to install it, you still might have to pay a security deposit depending on your credit history.
Verizon Fios is a better deal than Verizon 5G Home Internet. If I were only offered Verizon 5G Home Internet, I’d first check all the other options in my area before going with this plan, as there might be a cheaper deal for more speed.
Customer experience
Verizon Fios: 3.75/5.0 | Verizon 5G Home Internet: 4.25/5.0
Verizon Fios customers enjoy their internet service and are happy about its symmetrical speeds and low latency. According to the 2024 American Consumer Satisfaction Index, Verizon Fios gets slightly higher customer satisfaction compared to other mainstream fiber internet service providers.
The service is so good that customers I talked to don’t even need to contact customer service. “I’ve never had to call them for an issue,” says Thomas H., who has been a customer for the past seven years in various locations. “From reliability to performance, it’s everything you can expect,” he says.
Verizon 5G Home Internet customers also are happy with their service. The one standout quality about 5G providers is that they’re incredibly easy to set up. Unlike wired connections like fiber or cable, you don’t need a tech to come out to your house and take over your whole morning.
“Installation was a snap—just take the gateway out of the box, plug it in, and go,” says Angelo Ilumba, a Verizon 5G customer in California. Despite this perk, don’t expect perfection. Wireless plans vary from household to household, so one customer’s experience could be vastly different from another customer’s due to interference, location, and congestion.
I have to give props to Verizon for providing quality customer experiences. Even if its 5G Home Internet plan is more expensive than it needs to be, customers are satisfied with it regardless. That doesn’t mean it’s better than Fios, but it does mean that the 5G plan is a reasonable choice for home internet.
Overall quality: Which internet provider should you pick?
Verizon Fios: 4.1/5.0 | Verizon 5G Home Internet: 4.3/5.0
Like rock always beats scissors, fiber internet beats 5G. So if Verizon Fios is available in your area, go for it. The top-notch speed, reliability, and overall customer experience is worth the money. If Fios isn’t available but Verizon 5G Home Internet is, you should consider signing up—if you don’t have other fiber or cable providers in your area with faster speeds or cheaper deals. The fact that Verizon 5G doesn’t have pesky extra fees or price increases after the first year may make the variable service worth your while.
Verizon Fios vs. Verizon 5G Home Internet: What deals and promotions can you get?
Since Verizon Fios and Verizon 5G Home Internet are offered by the same company, they share many of the same deals and offers. The best offer is the Verizon Mobile + Home discount, which provides up to $25 off your monthly internet bill for existing mobile customers, and $5 to $10 off if you’re an internet customer looking to add a mobile line.
Get $10–$25/mo. off your new Verizon Fios or 5G Home Plus internet plan
Verizon Unlimited mobile customers who sign up for Verizon Fios or 5G Home Plus internet plan can get a monthly discount on their internet through the Verizon Mobile + Home discount.
Both Verizon Fios and 5G Home Internet come with entertainment and lifestyle perks on top of your plan, either through your My Verizon online account or through the online purchase process.
Verizon Fios and 5G Home add-ons and perks
Get Disney Bundle (Hulu, Disney+, and ESPN+) and ViX Premium free for 12 months
Sign up for the Verizon Fios 1 Gig, Fios 2 Gig, or 5G Home Plus internet plan.
Get ViX Premium free for 12 months
Sign up for Verizon Fios 300Mbps, Fios 500Mbps, or 5G Home Internet plan
Get free whole-home Wi-Fi
Verizon provides one Verizon Wi-Fi Extender with Verizon Fios 1 Gig, Fios 2 Gig, or 5G Home Plus internet plans.
Get Disney Bundle (Hulu, Disney+, and ESPN+) for $10 per month
Sign up for Verizon Fios 300Mbps, Fios 500Mbps, or 5G Home and add Disney Bundle while ordering.
If you’re an existing customer, sign into your My Verizon online account and go to the Recommended perks menu.
Get Netflix & Max for $10 per month
Sign up for Verizon Fios or 5G Home Internet and add Netflix & Max while ordering.
If you’re an existing customer, sign into your My Verizon online account and go to the Recommended perks menu.
Get Walmart+ membership for $10.00/mo. (worth $12.95/mo.)
Sign up for Verizon Fios or 5G Home Internet and add Walmart+ while ordering.
If you’re an existing customer, sign into your My Verizon online account and go to the Recommended perks menu.
Verizon Fios vs. Verizon 5G Home Internet: What do customers think?
Verizon Fios is fast and dependable.
Verizon Fios customers rave about the provider’s top-notch internet services. “I regularly enjoy superfast speeds, which are essential for my personal and work activities,” says Laviet Joauin, a Fios customer for the past five years. “Its dependability and swiftness are unmatched and essential for my professional and everyday tasks.”
Another customer, Thomas H., is impressed with how Verizon Fios always lives up to its promises. “From reliability to performance, it’s everything you can expect,” he says. “I’ve never had to call them for an issue.” Thomas’s 500Mbps Verizon Fios business internet plan has never let him down, even when he uses a lot of bandwidth for his home-based IT consulting firm in New York City. “I’ve never had an outage. Not once.”
“From reliability to performance, it’s everything you can expect,” –Thomas H., a Verizon Fios customer in New York City
Verizon 5G Home Internet is consistent and straightforward.
Verizon 5G Home Internet doesn’t get the fastest speeds, but customers find that the service works well. “It’s a consistent product,” says Clare Messink, a Verizon 5G customer in Salt Lake City, Utah. “I sort of feel like, ‘Man, this should be $25 a month,” she says. Although the price seems somewhat high for what it is, it doesn’t break the bank. “It was an affordable option, and I've had zero problems with it.”
Another Verizon 5G customer, Johnothy Michael, is also happy with his service. “It has been solid overall,” says Michael, who lives in Robinson, Illinois. Michael has never experienced an outage with Verizon, and thinks it’s better overall than his previous T-Mobile 5G Home Internet plan. “Verizon was cheaper on our phone bill each month and a more stable service.”
“It was an affordable option, and I've had zero problems with it.” –Clare Messink, a Verizon 5G customer in Salt Lake City, Utah
Want Verizon Fios vs. Verizon 5G Home Internet? Find it in your area
Both Verizon Fios and Verizon 5G Home Internet are great choices for internet, but Fios is definitely the better deal. To check if you can get either of these services in your neighborhood, enter your zip code below to see a customized list of every provider available in your area.
Check if Verizon Fios or Verizon 5G Home Internet is available near you.
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