Verizon Fios vs. Verizon 5G Home Internet: Which One Is Worth Your Money?

Great service doesn’t come cheap, and Verizon Fios is no exception. Thankfully, the plan includes unlimited data and router rental, so you don’t have to worry about extra fees stacked on top of your bill. The great thing about Fios is that it has a price guarantee for two to three years—something of a rarity these days in the internet service world. Apart from the potential security deposit, Verizon Fios gets you good value for your dollar.

Verizon 5G Home Internet isn’t cheap either, and you get less speed and a more variable service. While it’s great that you get a price guarantee for a few years and you don’t have to pay for a tech to install it, you still might have to pay a security deposit depending on your credit history.

Verizon Fios is a better deal than Verizon 5G Home Internet. If I were only offered Verizon 5G Home Internet, I’d first check all the other options in my area before going with this plan, as there might be a cheaper deal for more speed. 

Verizon Fios customers enjoy their internet service and are happy about its symmetrical speeds and low latency. According to the 2024 American Consumer Satisfaction Index, Verizon Fios gets slightly higher customer satisfaction compared to other mainstream fiber internet service providers.

The service is so good that customers I talked to don’t even need to contact customer service. “I’ve never had to call them for an issue,” says Thomas H., who has been a customer for the past seven years in various locations. “From reliability to performance, it’s everything you can expect,” he says.

Verizon 5G Home Internet customers also are happy with their service. The one standout quality about 5G providers is that they’re incredibly easy to set up. Unlike wired connections like fiber or cable, you don’t need a tech to come out to your house and take over your whole morning.

“Installation was a snap—just take the gateway out of the box, plug it in, and go,” says Angelo Ilumba, a Verizon 5G customer in California. Despite this perk, don’t expect perfection. Wireless plans vary from household to household, so one customer’s experience could be vastly different from another customer’s due to interference, location, and congestion.

I have to give props to Verizon for providing quality customer experiences. Even if its 5G Home Internet plan is more expensive than it needs to be, customers are satisfied with it regardless. That doesn’t mean it’s better than Fios, but it does mean that the 5G plan is a reasonable choice for home internet. 

Like rock always beats scissors, fiber internet beats 5G. So if Verizon Fios is available in your area, go for it. The top-notch speed, reliability, and overall customer experience is worth the money. If Fios isn’t available but Verizon 5G Home Internet is, you should consider signing up—if you don’t have other fiber or cable providers in your area with faster speeds or cheaper deals. The fact that Verizon 5G doesn’t have pesky extra fees or price increases after the first year may make the variable service worth your while.