This cell phone carrier runs on Verizon’s network and offers the rare combination of unlimited premium data and an unlimited hotspot.
Visible Wireless Cell Phone Plans Review
9 min readDo you love using Verizon as your cell phone provider, but hate how expensive it is? Good news! There’s a prepaid carrier that runs on Verizon’s network starting at $25—that’s $40 less than the cheapest Verizon Wireless plan. Visible Wireless offers three prepaid Visible phone plans with unlimited hotspot data and unlimited high-speed or premium data. Oh, and you get a faster hotspot for each higher-tier plan.
Spoiler alert: Despite spending months testing, researching, and reviewing mobile carriers, I haven’t found one other prepaid cell phone carrier that also offers this.
To write this Visible review, I spoke to real customers for the inside scoop, sifted through Visible’s site, and compared different prepaid and postpaid carriers to give you the best big picture of what you can expect. In conclusion, I would highly recommend Visible Wireless if you’re looking for unlimited premium data, unlimited hotspot data, and some nice add-ons like discounted phones and new-customer promo pricing. If you live on your phone and want to own a single and inexpensive line, this is the perfect prepaid carrier for you.
And don’t miss more Visible customer reviews below.
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A screenshot from the Visible app showing different options and information about your account.
Here's my expert take on Visible Wireless
For all our mobile reviews, we give a rating based on four main criteria:
Then, we average the scores to make an overall score.
Visible Wireless plans
Here’s a quick overview of what you can expect from a Visible cell phone plan:
Pros:
- Runs over Verizon’s 4G LTE, 5G, 5G Ultra Wideband network
- Unlimited high-speed data on its basic plan
- Unlimited premium data on its top-tier plans
- Unlimited hotspot included on all plans
- Inner Circle family-plan discount
- Covers three months of Visible bill if you lose your job
- Annual plan discounts
- Unlimited talk and text to Mexico and Canada on all plans
- Verizon Fios home internet discount
- New-customer promo pricing
- Extra international features
- Verified refurbished Visible cell phone deals
- 15-day free trial
Cons:
- Basic Visible plan can be deprioritized
- No customer service phone number
Dollar value
5/5
Visible is a prepaid carrier running on Verizon’s expansive 4G/5G network. It offers three plans starting at $25 per month for its base plan and going up to $45 per month for its highest-tier plan. But like many prepaid carriers, you can lower the monthly price even further if you commit to its annual plan over its monthly plans. Its annual plans range from $275 per year (about $23 per month) to $450 per year (about $37 per month). If you compare Visible to Verizon, the most basic Visible annual plan costs $275 per year, while the most basic Verizon plan is $780. To kick things off in this category, if you switch from Verizon to Visible, you’ll be saving $505 per year (that’s not a small chunk of cash at all).
All Visible plans include unlimited talk and text to Mexico and Canada, but the higher-tier plans offer the most value. Beyond its basic plan, you get calling to 85+ countries and unlimited texting to 200+, and a $15 monthly discount on your Verizon Fios fiber home internet bill. You can upgrade your plan at any time, but keep in mind that with an annual plan term you cannot downgrade your plan until the last month.
Visible starting prices are a bit high—but you get truly unlimited hotspot data
Visible’s cell phone plans are on the higher side for a prepaid carrier. When you compare it to other prepaid carriers like Tello Mobile (starts at $5), Mint Mobile (starts at $15), and US Mobile (starts at $8), Visible seems more inflated. Why?
Visible offers something that other prepaid carriers rarely do: Unlimited premium data and unlimited hotspot data. If you are mostly connected to Wi-Fi throughout the day, like me, you probably won’t care for unlimited use of your phone while out and about. Visible is for people who want unlimited access to their phone wherever they go—no data caps, and no slowdowns.
So how does Visible compare to other prepaid carriers that offer unlimited hotspot? There are only two others to consider:
Here’s what I see: US Mobile advertises unlimited hotspot, but it’s actually capped, and its speeds will reduce after you hit that 100GB limit. T-Mobile Prepaid’s unlimited hotspot data is technically unlimited, but in reality, the 3G speeds are slow enough that hotspotting may be a struggle.
Visible’s $25 base plan (vs. Verizon’s $65 base plan) gives you unlimited mobile hotspot data. That’s a $40 difference, and you don’t get a hotspot at all with Verizon’s Unlimited Welcome plan. Take a moment to let that sink in.
It’s worth repeating that Visible gives you unlimited hotspot data on each of its plans. You get speeds of 5Mbps on Visible’s basic plan, then 10Mbps with Visible+, then 15Mbps with Visible+ Pro (three times the speed of its basic plan). No other prepaid carrier offers this range of hotspot data speeds. Period.
Introducing, Inner Circle: Visible’s family plan model to get discounts on multiple lines
Visible explains how to join an Inner Circle on its official site.
There was a time when Visible offered something called Party Pay, its family plan model. In 2022, Visible officially retired it, and people felt cheated. But in August 2025, Visible introduced something called Inner Circle. Unlike traditional cell phone family plans where there is one account manager who has access to all the line details and is responsible for the payment of all lines, Visible’s Inner Circle allows individual members to connect accounts to form a group, but each member manages their own account.
The biggest benefit of Visible’s Inner Circle is that members on the Visible+ or Visible+ Pro plans can take advantage of a $5 monthly discount. But keep in mind that the discount only applies to those who pay monthly and have no other active discounts on their account.
On Visible’s Inner Circle, no one controls an account other than their own. BUT you can choose to pay other people’s bills if you want. This gives a level of independence that doesn’t exist with other typical family plans. Everybody is responsible for their bill, but a parent could choose to pay for their adult child’s bill or vice versa. You can also form an Inner Circle with strangers from Reddit to take advantage of discounts, and you never have to worry that someone else could mess with your account.
Perks and add-ons
Visible offers quite a few deals for a prepaid carrier. Connection Protection is probably my favorite one, as I’ve never seen any other cell phone carrier offer it. It covers three months of your Visible bill if you lose your job. As long as you are on the month-to-month plan and have completed your first month of service, you can use that money for the job hunt rather than using it to pay your cell phone bill. Here are more Visible deals:
- Visible phone deals
- Get verified refurbished phones
- A smartwatch deal on its Visible Pro+ plan
- Extra international benefits
- New member promo pricing
- Referral program bonuses
- 15-day free trial
We list more offers in our Visible Wireless cell phone plans and deals article.
Connection Protection provides 3 months of service
Covered by Visible if you lose your job
Get $15/mo. off a Verizon Fios internet plan
Link your Fios Internet and Visible plan accounts to get this discount
Get 3 free mos. Of Visible+ Pro
When you buy 3 mos. Pay $135 upfront (instead of $270)
Customer Takes
It has major selling points
It’s perfect for someone who wants a single line and who wants the unlimited hotspot.
Tim Tincher
Former Visible customer
Great pricing for good service
We’re saving $70 a month by switching [from Verizon] to Visible and we haven’t seen any difference whatsoever in our plan performance, only in the bill.
Bison Messink
Visible customer
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Network coverage
5/5
Visible runs on Verizon’s network, offering the best 4G LTE and 5G coverage in both major and rural areas. The OpenSignal report from June 2025 also confirms that Verizon customers can get a connection in the most places compared to AT&T and Verizon. It’s worth noting that each of Visible’s plans runs off a different part of the Verizon network. The basic Visible plan runs on Verizon’s 4G LTE and 5G network. However, the two higher-tier plans run on Verizon’s 5G Ultra Wideband network (the fastest 5G network).
While Visible’s basic plan can potentially deprioritize you (a typical practice of many prepaid carriers), Visible’s other two plans offer premium data, promising the same priority as Verizon’s postpaid customers. Take a moment to consider this: You’re paying prepaid prices for the same data priority as Verizon’s postpaid customers. Amazing.
Let’s see what real customers have experienced:
When Tim used Visible, he says, “the reliability wasn’t good enough for me.” He said he would get deprioritized constantly on his commute home during rush hour, unable to stream music. This was a dealbreaker for him (totally understandable).
On the other hand, Bison and his wife have been Visible customers on its basic plan for three years, and he says, “we haven’t seen any difference whatsoever in our plan performance.” On a recent camping trip, he didn’t have service at an Oregon coast campsite. He suspects that on the edges of big coverage areas you’re probably going to get better service with the Big Three carriers. That’s a lot of extra money to pay for “the occasional edge case.” I recommend frequent campers to try out Visible’s free trial for 15 days to see what they think.
Data performance
5/5
On Visible’s basic plan, you get unlimited high-speed data, but it can be deprioritized. On its other two plans, you get unlimited premium data that will never get slowed. From the get-go, this is huge. Many prepaid carriers don’t typically offer truly unlimited data, even if they advertise it. Even the ones that do offer it only give you access to it on the most expensive plan, whereas Visible gives it to you on its most basic plan. For example, Mint Mobile offers truly unlimited high-speed data on its most expensive plan for $30 per month. That’s $5 more than Visible, and it comes with a limited hotspot allotment.
And premium data? Many prepaid carriers only offer it with a cap. Sure, premium data is not a must-have feature for everyone, but Visible’s claim that it offers truly unlimited premium data is REAL.
Visible not only offers unlimited premium data, it also offers truly unlimited hotspot data
Let’s get to the good stuff: Visible offers truly unlimited hotspot data. Read that again.
This means you always have internet access. You don’t need to connect to spotty Wi-Fi or Wi-Fi at all, and you can access reliable internet when you’re out and about. Some people even use it in place of a home internet plan (though I don’t recommend that unless all you do is basic stuff like stream and scroll). If you’re a digital nomad, a frequent traveller, or a remote worker, you never have to worry that you might have to live without internet.
How does Visible compare to Verizon’s plans? With Verizon, you can get unlimited hotspot data if you pay $90 per month on a single line. Cool, that’s a $55 difference. Yes, Verizon offers tons of extra perks and add-ons, but if you’re just looking for unlimited mobile hotspot data without the fancy frills, then Visible is the clear choice.
Customer service
4/5
You should never expect phenomenal customer service from any mobile carrier, if I’m being perfectly honest. However, from the customers I spoke to and the forums and customer reviews I scrolled through, many people commend Visible’s helpful customer service chat reps. Bison mentions that “Visible had pretty good customer support.” Tim also echoed this sentiment and mentioned that when he had issues porting his number over to Visible, “it wasn’t terrible that it was all over chat.”
But here’s one big negative: There’s no phone number to speak to a customer service rep over the phone. While it’s probably a reason Visible cell phone plans remain so inexpensive, Visible’s lack of phone number could be a challenge for those who run into serious technical issues, aren’t as tech savvy, or struggle with digital-only communication. Bison had some issues porting his number over and shares, “it certainly could have made it easier if there was a real person who could help you.”
When I tried out the Visible chat on its website, I had to prompt “help with something else” and “none of these options” a few times until I was able to select “Agent Assistance.” At this point, I was 37th in line, which would seriously upset me if I were a real customer who had a problem. However, after five minutes, the number went down to 22. After another three minutes, it was down to 16. In less than 15 minutes, I was down to seven. So, for what it’s worth, it seems like the online wait moves fast.
After having to prompt for an agent a few times, I was finally told I’m 37th in line. Yikes.
Need to contact Visible Wireless?
- Chat with customer service on Visible’s website
- Download Visible’s app
- X: @visiblecare
- Facebook Messenger: @VisibleMobile
- Join the Visible Community
Final take: Is Visible Wireless worth your money?
Dollar value
5/5
Network coverage
5/5
Data performance
5/5
Customer service
4/5
Overall quality
4.8/5
Visible Wireless is an excellent prepaid carrier, especially if you love coverage on Verizon’s network. You will never pay more than $50 for unlimited high-speed or premium data, unlimited hotspot data (with a range of speeds), and a list of unique perks and promos. You can now enjoy a family plan model called Inner Circle with discounts. And if you lose your job, Visible will cover your bill for three months.
For anyone who lives off their phone, depends on a hotspot, and doesn’t want to be slowed down, a Visible cell phone plan is going to give you the big coverage without the big bucks.
As a prepaid customer myself, I paid close attention in my research to how Visible Wireless plans stack up to other similar prepaid carriers, as well as the Big Three carriers. I examined Visible’s site, tested out online functions, spoke to real current and former customers in person and through Visible forums, and focused on key findings from the official OpenSignal Report from June 2025, as well as our in-depth analysis on network coverage.
For more information on how we test, check out Our Methodology.
Visible customer reviews
Customer Reviews
Try Visible
This MVNO carrier is on the Verizon network, great coverage and even though customer service is by chat ,they get issues solved
Michael6 | Junction City, KS
Submitted 9/7/2025
Wish had service everywhere
Philishia | Glendale, AZ
Submitted 9/29/2025
What to do when there is a NETWORK problem
I have had Visible for two years and I've been happy with it until May 2025 when the Verizon network went down and there is no one who will talk with me about when cellular network service goes down..... Its been over a month and there is nowhere to turn!
Sharon | Broomes Island, MD
Submitted 6/29/2025
I have tried to contact them and no connection was
There is no way to connect with customer service. I have no service from them and pay for nothing.
J | Omaha, NE
Submitted 6/18/2025
Worst Customer Service EVER
Worst Customer Service EVER or in my 66 years. Impossible to talk with human almost. Like CAPSUCKA and verification codes VISIBLE will make one do them over and over and over again; then, start all over again. The phone service is great for $25
RJ | Grand Island, NE
Submitted 7/28/2025
Visible Wireless FAQ
It depends. If you want to pay less than a Verizon postpaid single line, get access to Verizon’s network, and use unlimited high-speed or premium data, then Visible is a great choice. You also get unlimited hotspot on every single Visible plan.
Yes. You can keep your phone number if you switch to Visible by doing a transfer (port) during the sign-up process.
Yes. Because it is a contract-free, prepaid cell phone service, you won’t have to worry about early termination fees.
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